BCIM: Business Communication in English

Course Outline

Business communication skills at workplace have become the most important medium to deliver information, ideas and knowledge in a workplace. Yet, there are few people who know the useful tricks that make a business communication effective, and many may find quite terrifying especially during this COVID 19 pandemic situation.
This course covers the knowledge of business communication skills at workplace to overcome the fear of networking with internal and external clients and presenting during meetings. It also helps the participants to deliver information clearly, effectively and professionally to get the message or opinion broadcast meaningfully in the mind of audience.

Course Duration

2 Days

Delivery Format

Classroom

*This class is subject to confirmation, a minimum of 10 pax/class is required.

Goals

This course will prepare you to:

to equip executives and senior executives’ members with tools, to equip them to face daily workplace communication with internal and external clients.

Audience

Content

Professional E-mails
- Characteristics of good Service E-mail.
- Positive and Negative Language
- 4C’s of Communication
- KISS Principles

Conversation: Networking at the workplace
- Starting a conversation
- Social leverage – Body Language
- Making Small Talk
- Getting Down to Business

Conversation: Meeting and Discussions
- Meetings
- Expressing opinions
- Expressing agreement and disagreement
- Making/asking for suggestions

Art of Negotiation
- Don’t negotiate with yourself
- Listen more and talk less
- How do you start your deals?
- How do you win your deals?

Speaking with Confidence
- Bring the BEST out from the participants.
- Role – Plays

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