This course has become the most important medium to deliver information, ideas and knowledge in a workplace. Yet, there are few people who know the useful tricks that make a business communication effective. This course covers the knowledge of business communication skills at workplace to overcome the fear of networking with internal and external clients and presenting during meetings. It also helps the participants to deliver information clearly, effectively, and professionally to get the message or opinion broadcast meaningfully in the mind of audience.
Goals
- ensure that messages are conveyed clearly and accurately. This minimizes misunderstandings and confusion.
- fosters positive relationships among team members and between employees and management. This enhances trust, mutual respect, and cooperation.
- reduce communication barriers, enabling tasks and projects to proceed smoothly. This improves overall productivity.
- ensures that all stakeholders have the information they need to make informed decisions, leading to better outcomes.
Audience
- Non-executive and above
Content
SESSION 1 (a)- SOCIAL CONVERSATION TOPIC:
- Introducing Yourself
- Introducing Others
SESSION 1(b)- COLLABORATION AT WORK?
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- Definition of Collaboration
- Elements of Collaboration
- Importance of Collaboration
SESSION 2(c) – COLLABORATION AT WORK TOPIC:
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- Common Obstacles
- Technology and Collaboration
SESSION 2(a) – EFFECTIVE COMMUNICATION SKILLS
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- Importance of Communication
- Basic Communication Principles
SESSION 2(b) – EFFECTIVE COMMUNICATION SKILLS
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- Communicating through E-mails
- Communicating through Phones
- Communicating when giving Feedbacks
