PSIM: Problem Solving Techniques for Beginner

Course Outline

As an employee in a company, the value of employees can be measured by their ability to solve problem that arises in the business. When problem arises, we often want it to be solved quickly. Learn how to respond to problems effectively.

Course Duration

1 Day

Delivery Format

Classroom

*This class is subject to confirmation, a minimum of 10 pax/class is required.

Goals

This course will prepare you to:

  • Identify the problem
  • Investigate the cause of the problem
  • Demonstrate the solution of the problem

Audience

  • All employee

Content

  • What is a problem
    • Problem Definition
    • “As is” vs “To be”
    • Problem Types
    • Visualizing Problem Solving
  • Identifying a Problem
    • Process steps for identifying a problem:
      • Identify the problem
      • Investigate the cause
  • Case Study 1: Develop the Solution
    • Arriving at the solution
    • Factors affecting the ideal solution
    • Steps for developing the solution
    • Make a list of measures
    • Form the content of the solution
    • How to set and decide the evaluation standard
    • Prepare for fulfillment
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